At Oneraz, our main objective is to guarantee your satisfaction with the products and services we offer. In the event that you encounter any issues with your purchase, we have clearly defined our refund policy below to ensure transparency and clarity.

Refund Processing Timeline:
Once your request for a refund is approved, it will be processed within 5 business days. Should there be any unforeseen delays, please reach out to our dedicated support team for assistance.

Confirmation of Replacement Order:
Upon the approval of your refund, you can anticipate receiving confirmation of your replacement order within 5 business days. Kindly allow an additional 5 days for the order to be fulfilled before a new tracking number can be provided.

Secure Payment Transactions:
To safeguard all financial transactions, including refunds, we utilize PayPal for all transactions. For further details on our payment procedures, please consult our comprehensive Billing Terms and Conditions.

Refund Eligibility:
Following the receipt and inspection of your returned item, you will be notified via email regarding the approval or rejection of your refund. If approved, the credit will be automatically applied to your credit card or original payment method within a specified timeframe.

Delayed Refunds:
Should your refund encounter delays, begin by checking your bank account. If delays persist, contact your credit card company and subsequently your bank. If the issue persists, do not hesitate to contact us at [email protected].

Sale Items:
Regrettably, refunds are solely applicable to regular-priced items; sale items are ineligible for refunds.

Exchanges:
Exchanges are exclusively available for defective or damaged items. To initiate an exchange for the same item, kindly get in touch with us via the provided email address and dispatch the item to 9020 NW 183RD ST MIAMI, FL 33018, United States.

Gifts:
For items identified as gifts and directly shipped to you, you will receive a gift credit equivalent to the return value. In cases where items are not marked as gifts or if the gift giver had the order sent to themselves, a refund will be issued to the gift giver.

Shipping:
When returning a product, kindly send it to [email protected]. Please be aware that you are responsible for covering the shipping costs, which are nonrefundable. In the event that a refund is granted, the return shipping cost will be deducted.

We value your understanding and cooperation in adhering to our refund procedures to ensure a seamless and satisfactory experience with Oneraz.